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KENDRA MOORE

KENDRA MOORE

Dispatcher/CSR

Go Configure

Hanover Park, IL

Dispatcher/CSR at Go Configure

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Advocate Medical Group

Patient Registration Representative

Provided efficient and quality work, excellent customer service executed physician and practice support through a variety of office duties. Maximized practice revenues by following appointed hospital policies and procedures.
-Scheduled Appointments, Inputed patient demographics for the registration process. Updated review of encounter forms for compliance and accuracy, billing cycle functions, medical records, filling duties and other prescribed projects.

Northwestern Medicine/ Medical Staffing Network

Call Center Representative

Scheduled patient appointments, accurately charted and documented patient information.
- Received inbound calls in a High volume call center.
- Paged on call physician, accurately routed phone messages to appropriate messaging pools

Aerotek

Technical Coordinator

Received inbound calls from customers with repair issues, routed calls to technical support staff or dispatched onsite technician.

Comcast

Retention Specialist

Received inbound calls from customers looking to downgrade or disconnect services provided through Comcast ex... cable, Telephony, and internet services offered affordable options other than disconnection to assist the customer with reducing overall monthly bill and services. Processed seasonal holds, established payment arrangements, Provided clients with an overall exceptional customer service experience.

Career medium 03
Career
Career medium 01

Rehabilitation Institute of Chicago

Patient Care Technician

Assisted patients with activities of daily living eating,bathing,grooming. Reported and documented all information to charge Nurse with patient vitals, daily intake and output, vitals taken, b/p, Glucose,bvi measurements. Assisted with patient
admissions and discharges, transferring patients to therapies in an efficient and timely manner. Provided a safe and clean enviornment for the patient, families and staff at all times.

Career

College of DuPage

Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing

South Suburban College

N/a, Practical Nursing, Vocational Nursing and Nursing Assistants

Advocate Medical Group

Patient Registration Representative

Alexian Brothers Behavioral Health Hospital

Registrar

Responsible for ensuring that all phases of the registration and admission process (patient interviews, pre-admission and collections) are completed in an accurate and timely manner.