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Ken McGonigle

Ken McGonigle

General Manager San Antonio and Austin, TX

CLEAR (clearme.com)

San Antonio, Texas Area

Head of Security, Sales and Customer Service

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CLEAR (clearme.com)

General Manager San Antonio and Austin, TX

Reporting directly to the Senior VP of Operations, multi-city manager daily operations for CLEAR, an expedited traveler program. Duties include developing strong working relationships with airport executives, Federal Security Directors, TSA and other stakeholders. Familiarization with biometric technology, airport security protocols and procedures.


* Director of station customer service, sales, security and tech support teams
* Created training and standards in areas of customer service, sales and leadership
* Developed quarterly Continuing Education programs for field and management teams
* Recruiting, training and all station HR, including payroll, on boarding, off boarding and coaching
* Help develop commission and growth plans to provide career track for staff
* Implemented best practices for customer service and sales policies
* Community outreach to work with local business leaders as well as business organizations