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Kelsey E. Peterson

Kelsey E. Peterson

Bilingual Customer Service Representative

Century Support Services

Greater Pittsburgh Area, us

Kelsey is a natural leader and skilled communicator who has a knack for connecting people from diverse backgrounds. Her passion lies with social justice and economic development, as well as travel and exploring other cultures. Kelsey aims to use her skills to bridge gaps and foster conversation among others in order t...

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Century Support Services

Bilingual Customer Service Representative

Communicate with both English- and Spanish-speaking clients to promote company products and services and increase revenue
Mediate client concerns and answer questions to increase client retention and understanding of the debt settlement process
Maintain client database, verifying information to ensure accuracy and efficiency

University of Pittsburgh

Bachelor of Arts, Economics and Political Science

My education at Pitt was one of the most formative experiences of my life to date. Through my studies, I learned how government and economics function together to affect the lives of a nation's citizens and how economic and social development can be fostered through public and foreign policy. This developed in me a passion for solving problems and improving others' lives.

The Milk Shake Factory

Team Member

Prepared custom milkshakes and sundaes while attending to customer questions and dietary restrictions
Assisted customers in choosing products and meet their needs, increasing sales and profit by over $50,000

School for Life Foundation Australia

Fundraising and Administrative Intern

Developed, refined, & implemented marketing and branding plans and appeals to increase donations and sales of tailoring products
Coordinated & cultivated donations for fundraising events raising over AUD $500,000
Overhauled Foundation’s Online Shop in order to increase sales and improve ease of use
Monitored and grew Foundation’s social media presence and outreach

Pittsburgh Mayor's Office

Equal Opportunity Review Commission Intern

Assessed contractor compliance & “Good Faith Effort” in employing Minority/Women Owned Business Enterprises through compliance reviews
Revamped & revised contractor Utilization & Project Plan forms
Developed a list of field audit checklist questions to assess compliance onsite
Compiled a spreadsheet of all 452 certified WBE firms in Allegheny County for future WBE Initiative