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Kelsey Custer

Kelsey Custer

Senior Specialist, Customer Experience

Total Wine & More

I earned my Bachelor's in Business Administration from Georgia State University with a concentration in Marketing and minor in Music Management. I am passionate about supporting nonprofit music organizations and digital marketing. I have worked on marketing and media projects involving public figures, non-profits, and a nati...

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Total Wine & More

Senior Specialist, Customer Experience

• Build trust and lasting relationships with customers by communicating effectively and providing a positive, efficient, and informative experience
• Pull and create monthly performance reports for the Customer Experience Manager and Vice President
• Document any issues with platforms and systems by communicating with internal departments to quickly resolve
• Assist in scheduling video promotions throughout 140 stores and troubleshooting any issues with connectivity
• Effectively use internal tools to manage a productive workflow
• Increase sales by suggesting proper wine and product recommendations for consumers
• Quickly analyze consumer needs and initiate best solution