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Kelly Snyder

Kelly Snyder

Social Media Coordinator

Hand & Stone Massage and Facial Spa


Beauty Consultant | Social Networking | Business Development | Online Marketing | Tech Guru

“Love what you do. There will always be people out there that are smarter than you, but there's no substitute for passion. People who are deeply passionate always work the hardest, and that is what sets them apart and enables them to achieve exceptional things."

Hand & Stone Massage and Facial Spa

Sales Associate

Help formulate marketing, brand planning and business-development strategies to drive revenue growth. Play an active role in providing a positive customer experience that continually delivers significant value and meets their needs while driving sales.

Key Accomplishments:
• Recruited to lead start up and grand opening of Hand & Stone at our Las Colinas location and help enhance the company’s reputation in the industry.
• Consistently achieved a high level of customer satisfaction by exhibiting a positive attitude and building trust, by ensuring commitments are met and expectations are exceeded by offering additional information about the company’s products in line with customer needs and priorities.
• Identifying new sales and business opportunities by generating leads through professional networking and social media marketing.
• Maximizing store revenue 25% by suggesting upgrades, add-on’s, or enhancements to clients.

Career medium 01

Palm Beach Tan

Shift Leader | Retail Sales Manager

Direct, coordinate and help manage our operations within the store to ensure specific and direct alignment with company goals. Accountable for all aspects of the store operations, including adherence to Palm Beach Tan's quality standards, systems, and procedures while maintaining maximum professionalism at all times.

Key Accomplishments:
• Consistently placed top 20 (out of 150 employees in our district) for weekly PTA/PRA.
• Awarded the 'Excellent Customer Service' award (out of 7 stores in our district) in 2008, 2011, and 2012.
• Ensured higher customer satisfaction and achieved sales goals by gaining knowledge and understanding the customers’ needs which led our store to consistently meet our 60% conversion rate every month.
• Demonstrated a commitment to recruiting and maintaining a positive people development environment at all levels to reducing turnover and increasing employee retention by 34%

Career medium 06

The University of Texas at San Antonio