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Kelly Jusewicz-Haidle

Kelly Jusewicz-Haidle

Documentation and Quality Assurance Specialist for Customer Care

Madison Reed

Oakland, CA

I wear so many hats at my current company, Madison Reed! I reach for the stars when helping out clients find products, problem solve technical or application issues, and provide support for every problem that arises. I am a cheerleader for our company, promoting our brand and celebrating successes with our clients. I develop ...

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Madison Reed

Documentation and Quality Assurance Specialist for Customer Care

- Provided support for Color Crew team members.
- Created training documents, newsletters, and email macros for customer support.
- Helped train new customer support team members.
- Helped to implement escalation and customer service related procedures.
- Worked with other departments to give feedback and support for products and customer interactions.

Madison Reed

Color Consultant/Customer Care

- Answer phones, chats, and emails.
- Assisted customers with finding their perfect hair color and assisted them with all their needs.
- Provided in-house coloring services for clients.
- Solved customer problems in a calm and efficient manner.
- Worked with chief colorists and other departments to provide feedback and develop products.