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Keitha Hatfield

Keitha Hatfield

IT Support Specialist

The Home Depot

IT Support Specialist-The Home Depot


The Home Depot

IT Support Specialist

• Contractor for Insight Global
• Technical support for 2000 stores in US and Canada for computers, registers, and all hardware
• Consulting with associates to determine issues and accurate documentation of problems
• Troubleshooting and analysis for up to 64 call per shift on hardware issues, some calls up to 2 hours in length.
• First contacts for store power outages, storms and emergencies.

Career medium 02
Career medium 04

Harte Hanks

Software Solutions Trainer

• Scheduled 25-30 FedEx’s business clients per week for shipping training and software downloads.
• Consulted with business clients of the FedEx Account to determine and ensure their training needs for shipping and shipping software were met.
• Trained FedEx business customers using Gotoassist .
• Trained groups of 5 to 15 business professionals using Go to Meeting to ship with FedEx.
• Consulted and trained on over 15 different software solutions.


National Default Servicing

Marketing Specialist Review/Quality Control

-Created a new quality control department including creation of processes and procedures
-Quality Control Review of Short Sale Mortgage Documents including listing agreements, HUD, Offer Worksheet and Purchase Contracts
-Increased quality of documentation and submission of short sale mortgage loans retaining large bank client.
- Trained 11 new hires within the quality control department

Career medium 05
Career medium 02

Spherion Temporary-NDS/Microsot/Blizzard

Temporary-Administrative/Customer Service

Professional Experience
Spherion Staffing Services 2010-2011
Spherion @ NDS Austin, TX 2011
Data Entry Coordinator/Marketing Specialist
· Telephone customer service for incoming customer and real estate agent calls using LMS and
· Document Collection, including communications by phone and email with borrower, real estate agents and Bank of America for a portfolio of HAFA Short Sale Mortgages
· Upload Mortgage Documents and Private Financial Information
· Tracking and Followup by Excel Spreadsheets

Spherion @ Microsoft Austin, TX 2011
Facilities Coordinator
· Meeting Coordinator, Meeting Space Management and Scheduling for internal and external meetings including av equipment
· Catering Scheduling for meetings and employees as requested
· Shipping and Receiving of all meeting and office needs
· Office Management including purchase of office supplies and meeting supplies
and foods required for meetings
· Receptionist answering phones and greeting clients and guests

Spherion @ Blizzard Austin, TX 2010-2011
In Game Support
· Customer Service for a top rated International Video Game Company
· In Game Chat Customer Service for a new game release
· Email answers to Customer Service Support questions and account issues



Overnight Cashier

Customer Service as cashier during third shift
·Stocking of shelves

Career medium 02

Assoc of Plumbing, Heat/Cooling Contractors

Administrative/Member Communications

Professional temporary during natural disaster with minimal training to calmly and authoritatively communicate with members about mandatory licensing course changes during and post hurricane


Texas Association for Home Care

Education Coordinator

· Coordinated speakers and continuing nursing education for 12 conferences per year averaging 25 speakers per event
· Prepared and passed 3 Year Audit for Continuing Nursing Education
· Increased Exhibitor Sales by 50%-200% per event

Career medium 03
Career medium 01

Texas Association for Home Care

Membership Director

· Increased membership from 400 company members to 1000
· Managed Membership & Public Affairs Committee, Credentialing Committee (for members to vote) and Nominating Committee (development of board member nominees and nominations)
· Supervised Membership and PAC Coordinator for membership recruitment/retention


The University of Texas at Austin

Bachelor of Business Administration (B.B.A.), International Business/Marketing

Mclennan Community College

Associate of Arts (A.A.), Business Administration and Management, General