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Keisha Pinnock-Rose, SSGB, ITIL V3

Keisha Pinnock-Rose, SSGB, ITIL V3

Project Manager

Allstate

Charlotte, North Carolina Area

I have numerous skills gained from dedicated experience in Client Relations, Technical Support, ITIL Process Management and Remedy Service Management throughout various environments. Additionally I possess a proven track record of ensuring superior service and a commitment to delivering results in Technical and Operations pr...

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Allstate

Project Manager

Provide direction and oversight throughout project lifecycle to project team to meet applicable business requirements. Engage appropriate stakeholders in risk identification and mitigation. Act as an internal advocate for various projects. Drive achievement of projects/program success factors.

For those new to Agile, here is a detailed way of decomposing requirements into user stories :-). Enjoy

Requirements decomposition presentation that focuses on story mapping.

Agile requirements decomposition