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Keisha Fuller

Keisha Fuller

Technical Program Manager


Technology Strategist



Technical Program Manager

Customer Service Technology - supporting products customers use to communicate with Amazon and customer service agent tools.

The Home Depot (via AIM Consulting)

Project Manager

Turner Sports

Technical Operations Manager, Mobile

* Responsible for managing the implementation of Mobile Applications and the technical workstreams across all products – including video, ads, and analytics integrations – for a new Turner Sports Brand
* Developed the PMO’s work intake process and championed Agile methodology throughout the product lifecycle
- Reviewed legacy Agile processes of NBA, NCAA, PGATour, and Turner Entertainment Networks to glean best practices and common pitfalls. Organized Agile project and product management training
- Researched and evaluated tools to manage the team’s portfolio of projects, team collaboration, and document repository needs. Presented findings and recommendations to executive team. Fostered positive relationships between Turner Sports and various vendors. Negotiated favorable rates and contract terms for selected products with Turner Legal and Business Operations. Evangelized findings with other teams within Turner with similar concerns
* Partnered with Product Management team throughout ideation phase. Participated in twice weekly concept review sessions where the team prioritized and fleshed out features and defined product roadmap. Organized onboarding of design firm.

Career medium 05
Career medium 04

Turner Broadcasting

Mobile Account Manager - News & Entertainment

* Continued to evangelize the Companion App Framework concept. Was appointed department SME. Three products were produced by the department as a result of this effort including “TBS presents the Big Bang Theory App” which won the 2012 Summit Creative Award presented by Summit International Awards (SIA)
* Managed the implementation of the global strategy, sourcing, and deployment of the mobile solutions required by Turner’s News and Entertainment Business Units for Mobile & Connected Devices Solutions (MCDS) department
* Advocated Brands’ interests within Audience & Multi-Platform Technologies department (AMPT) while ensuring mobile products were built using AMPT’s endorsed solutions (analytics, ad-serving, video delivery, etc.)
* Developed various roadmaps to be reviewed regularly with Brand Product Managers and partner organizations throughout Turner (Emerging Technology, Research, Project Management Office, Ad Operations, Ad Sales, etc.)
* Worked with vendors (including Telescope, Motricity, Apple, and Google) to organize roadshows of their products, communicate best practices, and manage contracts
* Provided Subject Matter Expertise for appointed technologies – Companion Applications, Mobile Search, etc.


Turner Broadcasting Systems, Inc.

Senior Software Developer

* Received Special Achievement Award for the Search Conversion Project (2009)
* Technical lead/adviser for department Search Projects
- Lead client presentations/interviews
-- Market Enterprise Search offerings
-- Promote non-traditional uses of Search to increase page views and site revenue
-- Explore client satisfaction and future needs
-- Identify ways to improve Search offerings
- Train colleagues and provide guidelines/best practices for building Site Search applications
- Manage projects - gather requirements, negotiate deliverables with colleagues and other teams, handle escalation of issues, participate in selection and manage consultants
- Major Projects
-- Evaluated Search Platforms on a committee with mostly managers and executives to select the best solution for all clients (2008)
-- Lead Conversion of Turner’s Sports and Entertainment Site Searches from K2 to IDOL (2009), NBA’s Video Page (November 2009)
-- Advised Conversion of Turner’s News and Finance Site Searches (2009)
-- CNN Site Search Redesign (June 2007) which included integration with AOL and Google sponsored links and web search
-- SIVault Search Development (Spring 2008) and NBA Search Development (Fall 2008) (includes WNBA, D-League, and team sites) – both of these searches are essential to site navigation
- Clients have included AdultSwim, Cartoon Network, CNN, CNN Money, HBO, Nascar, NBA, PGA, PGA Tour, PlayOn, SI Kids, Sports Illustrated, SuperDeluxe, TBS, TCM, and TNT
* Develop, test, and maintain customer-facing as well as internal administrative web-based Java applications
* Resolve technical issues through debugging, research, and investigation – often having to work with different teams to accomplish this

Career medium 03
Career medium 01

NCR Corporation

Software Engineer II

* Produced web-based applications which streamlined business processes and increased workflow efficiency – particularly in the warehouse
* Created VBA applications utilizing Microsoft Excel as the front-end to support complicated data analysis
* Created technical documentation for applications and trained business and technical users
* Designed, developed, and supported Oracle, MS Access, and SQL Server databases
* Supported Windows NT and 2000 Servers running Microsoft IIS 4.0 and 5.0
* Awarded AMERICAS Champion Award Q4 2004 for outstanding customer service



Database Analyst II

* Designed, developed, and supported SQL Server 2000 databases
* Utilized advanced SQL techniques to create data sources for web-based reports including dynamic stored procedures and advanced data transformation services
* Created Java applications in UNIX and Windows environments (Struts and BEA WebLogic) to automate processes and provide reporting tools

Career medium 03
Career medium 06


Systems Analyst Intern

* Mechanized tasks using Visual Basic, Microsoft Access, Microsoft Excel, and Lotus Notes to increase departmental efficiency
* Developed and maintained MS Access and Oracle databases and used Crystal Reports to analyze data
* Maintained and updated existing departmentally-developed programs
* Created technical support and end-user documentation and held end-user training sessions


Emory University

BS, Computer Science

New York University

Master of Science (M.S.), Management and Systems