Technical Support Intern
November 2013 — Present
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Technical Support Intern at Bullhorn
Research, identify and resolve employee technical issues.
Administer e-mail, network and phone system accounts.
Maintain control of inventory of hardware and software.
Maintain computers for new users and moving existing users.
Manage technically oriented projects that add value and improve operational efficiency.
Diagnosed and resolved Help Desk inquiries for the Bentley faculty, staff and students. The position required telephone support and one-on-one consulting for Bentley hardware and software. Responsibilities included opening Help Desk tickets, diagnosing, triaging, tracking and solving computer hardware and software problems.
America Clicks! is a one-on-one computer tutoring program that works to develop an interest and competency in technology in 4th- and 5th-grade elementary school students.
Assisted a computer instructor to teach low income Waltham residents the fundamentals of using the computer. Some of the skills worked on included typing, using the mouse, Internet and e-mail. I was able to hone my skills in patience to help adults as they struggle through re-sizing windows, figuring out how to change font formats, and eventually learning e-mail.
Worked as a help-desk intern in the Information Technology Department. I answered phone calls that concerned various computer issues from network problems, virus threats, and software problems. I opened help-desk tickets, diagnosed issues, and solved software problems.
Worked independently to create an excel database to store and update a non-profit organization’s revenues and expenses. Skills include: spreadsheets, bookkeeping, organization, good communication and presentation skills.