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Kayla Stone

Kayla Stone

Technical Support Intern

Bullhorn

Technical Support Intern at Bullhorn

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Bullhorn

Technical Support Intern

Career medium 03

Commonwealth Financial Network

Technology Inventory Intern

Research, identify and resolve employee technical issues.
Administer e-mail, network and phone system accounts.
Maintain control of inventory of hardware and software.
Maintain computers for new users and moving existing users.
Manage technically oriented projects that add value and improve operational efficiency.

Career

Bentley University

Help Desk Software Consultant

Diagnosed and resolved Help Desk inquiries for the Bentley faculty, staff and students. The position required telephone support and one-on-one consulting for Bentley hardware and software. Responsibilities included opening Help Desk tickets, diagnosing, triaging, tracking and solving computer hardware and software problems.

Career medium 01
Career
Career medium 05

Fitzgerald Elementary School

Volunteer

America Clicks! is a one-on-one computer tutoring program that works to develop an interest and competency in technology in 4th- and 5th-grade elementary school students.

Career

Marist Missionary Sisters

Volunteer

Assisted a computer instructor to teach low income Waltham residents the fundamentals of using the computer. Some of the skills worked on included typing, using the mouse, Internet and e-mail. I was able to hone my skills in patience to help adults as they struggle through re-sizing windows, figuring out how to change font formats, and eventually learning e-mail.

Career medium 01
Career
Career medium 03

Massachusetts Port Authority

Intern

Worked as a help-desk intern in the Information Technology Department. I answered phone calls that concerned various computer issues from network problems, virus threats, and software problems. I opened help-desk tickets, diagnosed issues, and solved software problems.

Career

Marblehead Sports Boosters

Intern

Worked independently to create an excel database to store and update a non-profit organization’s revenues and expenses. Skills include: spreadsheets, bookkeeping, organization, good communication and presentation skills.

Career medium 04
Career

Bentley University

Bachelor of Science Candidate, Computer Information Systems

Marblehead High School