Kayla Stone

Diagnosed and resolved Help Desk inquiries for the Bentley faculty, staff and students. The position required telephone support and one-on-one consulting for Bentley hardware and software. Responsibilities included opening Help Desk tickets, diagnosing, triaging, tracking and solving computer hardware and software problems.

Assisted a computer instructor to teach low income Waltham residents the fundamentals of using the computer. Some of the skills worked on included typing, using the mouse, Internet and e-mail. I was able to hone my skills in patience to help adults as they struggle through re-sizing windows, figuring out how to change font formats, and eventually learning e-mail.

Worked independently to create an excel database to store and update a non-profit organization’s revenues and expenses. Skills include: spreadsheets, bookkeeping, organization, good communication and presentation skills.