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Kayla Lanahan

Kayla Lanahan

Office Support/Receptionist

Eye Care Associates

Clifton Park

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Eye Care Associates

Office Support/Receptionist

-Answered phones, directed them to appropriate recipient, updated and cancelled appointments, I also made sure to write detailed messages for staff.
-Handled all email and written correspondence with patients and caretakers with who had any questions or concerns.
-Kept office space organized and waiting room neat and clean.
-Implemented a filing system for the paper records and input them into a database.
-Made sure office supplies were always in stock and ordered whatever was necessary to avoid running out.
-Assisted with home visits when short staffed, our clientele was mostly elderly in assisted living communities so the doctor went to them.

Hudson Valley Community College

Associates , Liberal Arts

Saratoga Casino

Server/Bartender

-Waited on guests playing the slot machines on the gaming floor, bringing them soda, water, coffee and alcohol etc.
-As a bartender/server I checked IDs and made sure no one was drinking too much.
-There was a small cash box on our trays where we would make change, keep our tips and the money we owed for our alcohol tab each night. Great way to learn how to think on your feet and practice math skills.
-With at least 7 girls splitting the floor at all times, teamwork and the ability to get along in a competitive environment developed quickly.
-Kept the bar clean and tidy, and cleaned up after closing and taking inventory of liquor and other supplies, filling out an order form to make sure next shift was fully stocked.