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Katina Singleton

Katina Singleton

Newnan, GA



Residential Customer Service Representative

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, and/or arrange for billing.
Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
Receive payment by cash, check, credit cards, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Greet customers entering establishments.
Maintain clean and orderly checkout areas.
Answer customers' questions, and provide information on procedures or policies.
Compute and record totals of transactions.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Issue receipts, refunds, credits, or change due to customers.
Maintain clean and orderly checkout areas.
Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Process merchandise returns and exchanges.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Resolve customer complaints.
Calculate total payments received during a time period, and reconcile this with total sales.
Compile and maintain non-monetary reports and records.
Keep periodic balance sheets of amounts and numbers of transactions.
Stock shelves, and mark prices on shelves and items.
Balance draw at end if shift

Career medium 03
Career medium 02

James Construction

Administrative Assistant

prepare a variety of documents including client proposals, letters and emails in draft and final form utilizing software programs such as Microsoft PowerPoint, Visio, Word and excel
proofread and edit marketing and other documents prior to distribution.
answer, screen and transfer inbound phone calls
receive and direct visitors and clients
general clerical duties including photocopying, fax and mailing
maintain electronic and hard copy filing system
retrieve documents from filing system
handle requests for information and data
resolve administrative problems and inquiries
prepare written responses to routine enquiries
prepare and modify documents including correspondence, reports, drafts, memos and emails
schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors
prepare agendas for meetings and prepare schedules
record, compile, transcribe and distribute minutes of meetings
open, sort and distribute incoming correspondence
maintain office supply inventories
coordinate maintenance of office equipment
coordinate and maintain records for staff, telephones, parking and petty cash


University of Phoenix

Bachelors, Business management