Close Close Preview

Your amazing online presence is right this way.

Create your profile
Capture who you are, what you do, and where you're going. All in one place.

Katina Johnson

Katina Johnson

Manager

Google Inc.

Message

1

Follower

MENU ☰

Wordsmithie

Social Studio Director

Manage day-to-day editorial business operations for social media clients, including intake, workflow, and assignments. Work closely with writers and editors. Provide editorial support and client content strategy.

Career medium 05
Career

Yahoo

Producer

The San Jose Mercury News

Online Copy Editor

Austin American-Statesman

Online Copy Editor

Google Inc.

Manager

Career medium 04

Google, Inc.

Manager

- Gmail (2003-2006): I was awarded an EMG (now OC) and Founder's award for my contributions to Gmail. With Roy Gilbert, recruited, hired, trained and managed the original Gmail support team. Wrote majority of Gmail support content and some marketing content prior to launch. Team was able predict and plan a strategy for handling a large number of user issues prior to launch. However, interest in Gmail was beyond expectations and team was able to quickly change direction. Unanticipated volume led to many of the the support automations and innovations that are still in use today. Post invitation period led to additional abuse prevention innovations that are also in use today.

- SQE (2006-2007): Managed teams in Hyderabad (2006) and Mountain View. Helped Hyderabad team refine and broaden its role within the global SQE operations.

- Consumer Operations (2008-2010): With Dana Jermanis and Jonathan Krafcik, led the development of a new forum platform that has been adopted by more than 95% of the Google teams involved in social media. Conceived of and hosted global summit to bring together 200 Googlers involved in social media. The summit included keynotes and sessions led by Google users, as well as Intuit founder Scott Cook, Randy Farmer, Charlene Li, and other local leaders in social media.

Career

Google, Inc. (through Payrolling.com)

Senior Coordinator (Contractor)

- Trained and evaluated temp-to-hire contractors
- Wrote and updated Froogle training documentation and binders
- Directed work flow for Froogle merchant support team
- Directed the acquisition of sites for launch of Google News
- On-staff researcher for Google Answers
- Assisted in the development of policy and guidelines for Google Answers researchers

Career medium 04
Career
Career medium 01

Yahoo!

Producer

- Launched Yahoo! Polls and managed Yahoo! Pets, bringing in more than $16 million for Yahoo!
- Streamlined and designed Yahoo! Classifieds Express program, improving communication between internal divisions and more than 200 corporate partners who marketed their products on Yahoo! Classifieds. Developed bug tracking and progress reporting systems
- Designed backend policing and tracking systems for Yahoo! Message Boards, Classifieds, and Personals. Implemented policies and increased user awareness of policies and Yahoo!'s legal obligations. Made internal response to subpoenas and law enforcement requests more efficient
- Formalized communication with Yahoo! Classifieds Express corporate partners by implementing and editing monthly newsletter
- Designed tours for Yahoo! Message Boards and Yahoo! Classifieds that explain and illustrate how to use both sites. The tours led to a decrease in questions to customer care teams
- Hired, trained and managed Yahoo! Classifieds production intern

Career

The Kinkaid School

The University of Texas at Austin

Journalism

The University of Texas at Austin

Bachelor's of Journalism, Journalism

The Kinkaid School

High School Diploma