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Katie Moore

Katie Moore

Senior CSR/temp. Team Manager

Aon Hewitt

Mchenry, IL

Senior CSR at Aon Hewitt

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Aon Hewitt

Senior CSR/temp. Team Manager

Oversaw about 12 employees daily day-to-day tasks. Ran attendance tracker reports for each employee that I oversaw. Listen to calls for quality and coaching. Scheduled meetings with employees to discuss their day-to-day operations and additional coaching. Also involved in HR matters with employees.

Also took inbound calls from customers to discuss various benefits with such as health insurance 401(k) and pension benefits. Resolve complex customer issues.

Career medium 03
Career

United States Navy

Aviation Electronics Tech.

Tested and inspected various types of electrical equipment and boxes from jet aircraft. Fixed various types of parts if in need of repair or cleaning. Also did Quality control.

Career medium 03
Career

FedEx

FedEx Kinkos

I was a senior retail consultant. I worked on quality of jobs that came off the printer assisted various customers with their projects. Managed the equipment around the store and made sure that they were up-to-date and working properly. Time management of other employees.

Career medium 05
Career

College of Lake County

AAS, Paralegal Studies

Education medium 02
Education

Columbia College Chicago

BA of Arts, Film & Video

Minor in animation

Education medium 01
Education