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Katie Hendley

Katie Hendley

Sales Operations Supervisor

McMaster-Carr

Greater Atlanta Area, us

Experienced Sales Operations Supervisor with a demonstrated history of working in the logistics and supply chain industry. Skilled in Operations Management, Analytical Skills, Sales, Communication, and Team Building. Strong support professional expected graduation from Emory University - Goizueta Business School, May 2017.

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McMaster-Carr

Sales Operations Supervisor

• Manages a team of 24 to address order and delivery exceptions and provide premium customer service and smart, agile solutions to urgent problems
• Reports on department responsiveness, quality metrics, and utilization rates to company leaders using extensive back-end data analysis and spreadsheet modeling
• Tests systems updates and oversees account maintenance leading up to a temporary territory transfer resulting from expansion
• Implements strong controls framework for supporting collaborative talent development with peer-to-peer influence
• Refines deliberate approach to our department’s traditionally most challenging body of work and uses gains to leverage a change in our development strategy that cut learning curve to full contribution for representatives in half