Close Close Preview

Your amazing online presence is right this way.

Create your profile
Capture who you are, what you do, and where you're going. All in one place.

Kathryn Norris

Kathryn Norris

Insurance Advisor

TD Insurance

Toronto, ON

Insurance Advisor at TD Insurance Meloche Monnex





TD Insurance

Insurance Advisor

-Listen to clients and understand their needs and provide them with appropriate home and auto insurance solutions.
-Clearly explain product features and enhancements and recommend appropriate coverage.
-Present the client with alternatives that include new and/or improved insurance coverage based on the client's current needs.
-Create new business opportunities that are in line with the company's growth expectations.
-Consistently meet or exceed team and individual objectives related to client satisfaction, quality, and productivity.
-Underwrite policies that are accurate and complete and ensure a high quality standard
-Communicate clearly and effectively with clients.
-Work closely with other team members as part of a cohesive group.
-Embrace technology and use it as means for ensuring personal growth and productivity

Career medium 03
Career medium 03

Professional Court Reporters

Court Reporter / Monitor

-Maintain order to ensure clarity of recording and accuracy of the record
-Monitor and record examinations, discoveries, cross examinations, produce legal transcripts


Securitas Canada

Scheduling Manager

-Deployed guards in timely response to emergency after-hours coverage requests
-Payroll administration
-Writing Post Orders for client sites, liaising with clients
-Maintained current contract, employee, and schedule information in SAFES system
-Ensured proper site coverage and contractual requirements were upheld at all times
-Scheduling of guards to meet site requirements and minimize overtime
-Billing of national clients
-Training guards on safety systems including post confirmation and workplace safety and harassment
-Create and enforce procedures and process to ensure guard safety
-Training and coaching of guards to handle specific incidents on site including attempted theft and medical emergencies

Career medium 06
Career medium 04

Securitas Canada

Lead Communications Officer

-After hours scheduling of guards to meet site requirements and minimize overtime
-Action RCMP Guard Matron requests and maintain records in Guard Matron tracking system
-Ensure CNCC team's compliance with procedure
-Review emails sent by team for clarity and process, correct and ensure follow-up to close issues
-Follow and reinforce varying escalation processes across Canada
-Operate POCO system, action alarms and dispatch field supervision to ensure guard safety and presence on site
-Create and maintain stationeries used by CNCC team to communicate with branch staff
-Logging of daily communications between CNCC team and branch staff
-Work with CNCC leadership team to identify issues requiring escalation to CNCC management
-Training and coaching of communications officers in real time


Securitas Canada

Communications Officer

-Handle short notice book-offs and fill open shifts
-Process incoming call volume, direct calls as needed and action appropriate items in a timely fashion
-Communicate with Branch Managers, Scheduling Managers and Security Officers as required
-Follow escalation procedures as designated for each area

Career medium 05
Career medium 06

Aditya Birla Minacs

Onstar Advisor

-Handle emergency calls and dispatch services as required
-Provide excellent customer service to new and existing customers
-Troubleshoot vehicle issues and provide appropriate assistance
-Obtain and store financial information in an assumptive and secure manner

Tele-performance Thunder Bay, ON



Technical Support Representative

-Provide technical assistance to customers
-Identify potential future issues and troubleshoot
-Remain in compliance with support guidelines and boundaries
-Multitask and maintain call standards in a fast pace and challenging environment
-Use ticketing system to track and close all issues

Career medium 01
Career medium 02

Actv8 Marketing

Area Supervisor

-Hiring, scheduling and training of full time staff
-Scheduling to ensure weekly and monthly quotas are met
-Identifying and correcting sales related issues
-Develop marketing plan and business for area to ensure ongoing business


Actv8 Marketing


-Provide customer service and general information regarding financial products
-Market financial products to potential clients in-store

Career medium 02

ICT Group

Quality Assurance Monitor

-Assist with new software launch for North America and provide feedback to software company on issues
-Orient new representatives to company quality policies
-Ensure compliance with Federal and State laws
-Request retrains for representatives using positive coaching and reinforcement methods


ICT Group

Telephone Service Representative

-Maintain performance in compliance with Federal and State regulations
-Market financial products to a variety of customers
-Meet daily and weekly sales goals

Insurance Institute of Canada

Chartered Insurance Professional (CIP), Insurance

Sir Sandford Fleming College

Culinary Management

Fenelon Falls Secondary School

O.S.S.D., O.A.C.