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Kathryn Norris

Kathryn Norris

Insurance Advisor

TD Insurance

Toronto, ON

Insurance Advisor at TD Insurance Meloche Monnex

Message

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TD Insurance

Insurance Advisor

-Listen to clients and understand their needs and provide them with appropriate home and auto insurance solutions.
-Clearly explain product features and enhancements and recommend appropriate coverage.
-Present the client with alternatives that include new and/or improved insurance coverage based on the client's current needs.
-Create new business opportunities that are in line with the company's growth expectations.
-Consistently meet or exceed team and individual objectives related to client satisfaction, quality, and productivity.
-Underwrite policies that are accurate and complete and ensure a high quality standard
-Communicate clearly and effectively with clients.
-Work closely with other team members as part of a cohesive group.
-Embrace technology and use it as means for ensuring personal growth and productivity

Career medium 03
Career
Career medium 03

Professional Court Reporters

Court Reporter / Monitor

-Maintain order to ensure clarity of recording and accuracy of the record
-Monitor and record examinations, discoveries, cross examinations, produce legal transcripts

Career

Securitas Canada

Scheduling Manager

-Deployed guards in timely response to emergency after-hours coverage requests
-Payroll administration
-Writing Post Orders for client sites, liaising with clients
-Maintained current contract, employee, and schedule information in SAFES system
-Ensured proper site coverage and contractual requirements were upheld at all times
-Scheduling of guards to meet site requirements and minimize overtime
-Billing of national clients
-Training guards on safety systems including post confirmation and workplace safety and harassment
-Create and enforce procedures and process to ensure guard safety
-Training and coaching of guards to handle specific incidents on site including attempted theft and medical emergencies

Career medium 06
Career
Career medium 04

Securitas Canada

Lead Communications Officer

-After hours scheduling of guards to meet site requirements and minimize overtime
-Action RCMP Guard Matron requests and maintain records in Guard Matron tracking system
-Ensure CNCC team's compliance with procedure
-Review emails sent by team for clarity and process, correct and ensure follow-up to close issues
-Follow and reinforce varying escalation processes across Canada
-Operate POCO system, action alarms and dispatch field supervision to ensure guard safety and presence on site
-Create and maintain stationeries used by CNCC team to communicate with branch staff
-Logging of daily communications between CNCC team and branch staff
-Work with CNCC leadership team to identify issues requiring escalation to CNCC management
-Training and coaching of communications officers in real time

Career

Securitas Canada

Communications Officer

-Handle short notice book-offs and fill open shifts
-Process incoming call volume, direct calls as needed and action appropriate items in a timely fashion
-Communicate with Branch Managers, Scheduling Managers and Security Officers as required
-Follow escalation procedures as designated for each area

Career medium 05
Career
Career medium 06

Aditya Birla Minacs

Onstar Advisor

-Handle emergency calls and dispatch services as required
-Provide excellent customer service to new and existing customers
-Troubleshoot vehicle issues and provide appropriate assistance
-Obtain and store financial information in an assumptive and secure manner

Tele-performance Thunder Bay, ON

Career

Teleperformance

Technical Support Representative

-Provide technical assistance to customers
-Identify potential future issues and troubleshoot
-Remain in compliance with support guidelines and boundaries
-Multitask and maintain call standards in a fast pace and challenging environment
-Use ticketing system to track and close all issues

Career medium 01
Career
Career medium 02

Actv8 Marketing

Area Supervisor

-Hiring, scheduling and training of full time staff
-Scheduling to ensure weekly and monthly quotas are met
-Identifying and correcting sales related issues
-Develop marketing plan and business for area to ensure ongoing business

Career

Actv8 Marketing

Representative

-Provide customer service and general information regarding financial products
-Market financial products to potential clients in-store

Career medium 02

ICT Group

Quality Assurance Monitor

-Assist with new software launch for North America and provide feedback to software company on issues
-Orient new representatives to company quality policies
-Ensure compliance with Federal and State laws
-Request retrains for representatives using positive coaching and reinforcement methods

Career

ICT Group

Telephone Service Representative

-Maintain performance in compliance with Federal and State regulations
-Market financial products to a variety of customers
-Meet daily and weekly sales goals

Insurance Institute of Canada

Chartered Insurance Professional (CIP), Insurance

Sir Sandford Fleming College

Culinary Management

Fenelon Falls Secondary School

O.S.S.D., O.A.C.