Close Close Preview

Your amazing online presence is right this way.

Create your profile
Capture who you are, what you do, and where you're going. All in one place.

Kathryn Mena

Kathryn Mena

Content Specialist

Square

San Francisco, CA

Content Specialist at Square

Message
MENU ☰

Square

Content Specialist

I create and maintain customer-facing help content on squareup.com/help, in-product contextual help, and reactive messaging used by Square's global Support team.

I own all help content for Square's core product – the Square Register app – in all available markets (US, Canada, Australia, Japan, and Register World).

My responsibilities include:

• Collaboration with Product, Legal, and Marketing teams throughout all phases of a product launch.
• Drafting new help articles and updating existing assets.
• Localization of content across markets.
• Copyediting support content, product marketing emails, and in-product messaging.
• Using a digital content management tool to input, format, and publish content.
• Managing content release timelines.
• Upholding the content style guide.
• Contributing to support content strategy.

Freelance

Copyeditor/Copywriter

Client: Awair (getawair.com)
Experience in copy writing and editing content across multiple marketing channels including:

• In-app on-boarding flow: Edited copy for customer on-boarding experience.
• In-app push notifications: Drafted a variety of custom messages that appeared in iOS app.