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Kathryn Mena

Kathryn Mena

Content Specialist


San Francisco, CA

Content Specialist at Square



Content Specialist

I create and maintain customer-facing help content on, in-product contextual help, and reactive messaging used by Square's global Support team.

I own all help content for Square's core product – the Square Register app – in all available markets (US, Canada, Australia, Japan, and Register World).

My responsibilities include:

• Collaboration with Product, Legal, and Marketing teams throughout all phases of a product launch.
• Drafting new help articles and updating existing assets.
• Localization of content across markets.
• Copyediting support content, product marketing emails, and in-product messaging.
• Using a digital content management tool to input, format, and publish content.
• Managing content release timelines.
• Upholding the content style guide.
• Contributing to support content strategy.



Client: Awair (
Experience in copy writing and editing content across multiple marketing channels including:

• In-app on-boarding flow: Edited copy for customer on-boarding experience.
• In-app push notifications: Drafted a variety of custom messages that appeared in iOS app.