September 2014 — Present
I create and maintain customer-facing help content on squareup.com/help, in-product contextual help, and reactive messaging used by Square's global Support team.
I own all help content for Square's core product – the Square Register app – in all available markets (US, Canada, Australia, Japan, and Register World).
My responsibilities include:
• Collaboration with Product, Legal, and Marketing teams throughout all phases of a product launch.
• Drafting new help articles and updating existing assets.
• Localization of content across markets.
• Copyediting support content, product marketing emails, and in-product messaging.
• Using a digital content management tool to input, format, and publish content.
• Managing content release timelines.
• Upholding the content style guide.
• Contributing to support content strategy.