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Kathryn Lang

Kathryn Lang

Merchant Success Manager

Shopify Plus

Frontenac County, Canada

As a Merchant Success Manager at Shopify Plus I am a partner in commerce with some of Plus' high-growth and high-volume Merchants. Providing merchants with guidance on best ecommerce practices, knowledge of industry trends, API support, ERP integration assistance, advice on social commerce strategies, insight into anal...

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Shopify Plus

Merchant Success Manager

As a Merchant Success Manager I am a personal point of contact & commerce advisor for high-growth, high-volume Shopify Plus Merchants.
Helping Merchants push their online business to the next level, by providing insight to the latest industry trends and strategies. Understanding Merchants goals, and advise them on the best way to achieve those goals.

I provide merchants guidance on best ecommerce practices, with knowledge of industry trends, API support, ERP integration assistance, advice on social commerce strategies, insight into analytics and SEO, conducting site reviews, and much more.
Working with multiple Merchants to improve Merchants brand development, website traffic growth, website UX.

Career

Upper Canada Office Systems

Account Manager - Furniture Sales

- Account Manager for medical, educational and large-medium sized businesses.
- Secured orders from existing and prospective customers through a relationship based approach.
- Demonstrated products and services to existing/positional customers and assists them in selecting those best suited to their needs.
- Designed spaces using a work flow approach to help facilitate a productive and enjoyable work place environment.
- Assisted and developed projects and furniture information for tenders and other bidding material.
- Assisted in reconfiguration and design of office and clinical spaces.