Merchant Success Manager
March 2016 — Present
As a Merchant Success Manager I am a personal point of contact & commerce advisor for high-growth, high-volume Shopify Plus Merchants.
Helping Merchants push their online business to the next level, by providing insight to the latest industry trends and strategies. Understanding Merchants goals, and advise them on the best way to achieve those goals.
I provide merchants guidance on best ecommerce practices, with knowledge of industry trends, API support, ERP integration assistance, advice on social commerce strategies, insight into analytics and SEO, conducting site reviews, and much more.
Working with multiple Merchants to improve Merchants brand development, website traffic growth, website UX.