Close Close Preview

Your amazing online presence is right this way.

Create your profile
Capture who you are, what you do, and where you're going. All in one place.

Kathryn Hines

Kathryn Hines

IT Change Management Lead

Lexmark

Message
MENU ☰

Lexmark

IT Change Management Lead

The IT Change Management Lead plays a key role in helping projects (change initiatives) meet business, schedule and budget objectives. Focus is on the people side of change – including changes to business processes, systems and technology, job roles and organization structures. The primary focus is working with Change Management Specialists in creating and implementing change management plans that minimize employee resistance and maximize employee engagement. All work leads to drive faster adoption, greater ultimate utilization and higher proficiency on the changes impacting employees in the organization such that business results are achieved.

- coaches and support Change Management Specialists on all IT projects in developing and executing change management activities on projects.
- coaches senior leaders and executives in helping them fulfill the role of change sponsor.
- provides direct support and coaching to front-line managers and supervisors as they help their direct reports through transitions.

Career medium 05
Career
Career medium 05

Lexmark

IT Global Account Manager

.Represented the global business in working across IT functional areas to clarify business objectives and ensure suitability of solutions.
.Led a targeted focus on Human Resources, Legal and eCommerce business processes.
.Identified, planned, prioritized, tracked and communicate dglobal IT requirements, including projects and services level agreements, to ensure business requirements were being appropriately met by IT.
.Ensured that business issues and IT-related questions are resolved promptly.
.Provided day-to-day support for the IT organization in the area of general communications, as well as implementing a standard organizational change management methodology and process.
.Liaised with Corp. Communications and geographies to plan, edit, coordinate and supervise publications/communications representing multiple audience segments and geographies for accurate message delivery for internal as well as external distribution.

Career

Universal Instruments

IT Business Analyst - Sales and Service

• Assigned, scheduled and prioritized Information Technology service requests and tasks to Information Technology support staff as needed
• Met on a regular basis with project sponsors to determine business priorities
• Performed configuration changes in the SD and SM modules of SAP
• Developed a three year plan for Sales and Service to determine necessary Information Technology resources will be necessary
• Built and maintained the Variant Configurator models to accurately reflect product configuration

Career medium 01
Career
Career medium 04

Universal Instruments

Process Control Analyst

• Developed and maintained all master data control processes and documentation, including training materials, using RWD InfoPak
• Implemented all final changes to production configuration of business system software, ensuring all changes were adequately tested
• Managed SAP workflow applications throughout the company
• Built and maintained the Variant Configurator models to accurately reflect product configuration

Career

Universal Instruments

Customer Order Specialist

• Served as point of contact at corporate headquarters for assigned sales engineers in Asia and Europe.
• Resolved issues with customer contracts, negotiating with the financial department and sales
• Determined customer financial stability by collaborating with accounts receivable and sales management
• Collaborated with fellow employees in cross-functional teams on over 10 business critical projects
• Reviewed orders and ensured material procurement using SAP and several Lotus Notes databases

Career medium 06
Career

Prosci

Change Management Certification

University of Delaware

BA, Economics and International Relations

Owego Free Academy

HS