Automated Health Systems
March 2014 — Present
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Quality Assurance testing of claims processing for a leading health insurance provider.
Supported strategic initiatives for a leading health insurance provider.
Provided technical support in a call center environment to customers of proprietary software designed for pharmacies servicing long-term care and institutional facilities.
• Documented requirements for promotional websites and back-end processes.
• Translated requirements into detailed functional specifications and test plans.
• Performed user acceptance testing on websites and email campaigns.
• Conducted scope reviews and ensured quality of weekly client deliverables.
• Wrote copy for web content, triggered emails and marketing blasts.
• Provided first-line support and resolution for customer issues and concerns.
• Qualified sales leads and managed prospect database.
• Responded to customer inquiries via telephone, email and direct mail.
• Performed market research and executed campaign strategies.
• Conducted user acceptance testing on promotional websites.
• Served as EDI primary point of contact during software deployment cycle.
• Assured that clients fulfilled all trading partner testing requirements.
• Provided clients' technical support during first 30 days after “go live."
• Achieved connect rate of 26% with key decision-makers.
• 75-100 calls per day into database of 25,000+ small to mid-tier companies.
• Performed competitive and market research.
• Executed direct response, awareness and follow-up campaigns.