February 1992 — March 2013
LAKE UNDERHILL RESTAURANT
Conducted interviews and hiring processes of all employees.
Developed business and leadership skills for all members of the team, including Service and Beverage Manager, Kitchen Manager, Shift Leaders, and Hourly Employees.
Created relations based on genuine customer service that resulted in a reduced customer complaints and increased business.
Increased total controllable income year over year by reducing food cost, service and kitchen labor.
Maintained operational excellence, while opening a 3.8 million dollar operation.
Selected by VP Steve Erickson for "Visioneering Team" as author to rewrite company's Principles and Beliefs.
WINTER SPRINGS RESTAURANT
Earned Partner of the year eight times.
Displayed an example for world class training in The Orlando Market.
Cherished the community with involvement of local schools, youth athletics, and churches.
Identified strengths for the future of the business.
Maintained an immaculate "A" kitchen.
Trained a total of twelve Service and Beverage and Kitchen Managers.
Increased total controllable income an flow through year over year.