Close Close Preview

Your amazing online presence is right this way.

Create your profile
Capture who you are, what you do, and where you're going. All in one place.

Kathleen Keck

Kathleen Keck

Sales Manager & Service Advisor

AP Automotive

Sales Manager

Message

1

Follower

MENU ☰

AP Automotive

Sales Manager & Service Advisor

Career medium 04

Catalyst360° a division of The Hartford

Sales Manager

Managed a team of 18+ licensed Sales Agents that serviced and sold AARP Health Insurance Products aimed at the 50+ demographic.

Responsible for in-office and work-from-home sales agents.

Drove staff to meet performance expectations and organizational goals.

Identified individual and/or team performance opportunities and coached up while celebrating successes for top performing agents.

Engaged staff to embrace new technologies through change management.

Recognized and developed emerging new talent.

Career

Catalyst360° a division of The Hartford

Service Manager

Managed a team of 16+ Customer Service Representatives that serviced AARP Health Insurance Products aimed at the 50+ demographic.

Responsible for in-office and work-from-home customer service representatives.

Worked closely with staff to meet performance metrics and drove staff to own their individual results.

Acted as department communication lead and overhauled internal intranet site to further engage staff and boost morale.

Partnered with value chain clients and reported out monthly call center performance.

Partnered across business segments managing staff to assist during peak seasons.

Career medium 01
Career
Career medium 06

Catalyst360° a division of The Hartford

Training Assistant

Spent 8 weeks in North Carolina to train new staff from other business segments.

Successfully trained and then deployed staff to work-at-home as customer service representatives.

Facilitated and trained staff on new call handling procedures including regulatory and compliance matters insurance matters.

Worked closely with new hired staff to ensure their performance success.

Career

The Hartford

Customer Service Representative

Assisted AARP members on health insurance inquires for health care products underwritten by multiple health insurance carriers.

Completed inbound and outbound call campaigns as a follow up to inquiries made by the customer.

Consistently met and/or exceed performance metrics.

Career medium 05
Career

Penn State University

Bachelor of Business Administration (BBA), Marketing and Management

Singapore American High School

High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program