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Kathi Lenz

Kathi Lenz

Customer Service Director

Ecteon Inc. LLC.

Boise, ID 83713

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Ecteon Inc. LLC.

Customer Service Director

Provide Technical Support to a large customer base. Conduct training via web meeting and/or onsite. Design training documentation. Design and implement testing for UAT, Acceptance and Regression. Negotiate maintenance renewal terms. Develop end user documentation. Assist in implementation and projects as needed. Assist with software installation and troubleshooting.

Career medium 03
Career

State of Idaho, Department of Health and Welfare

Project Manager/Contract Management Unit Supervisor

Revamped and streamlined contracting process. Oversaw department contracts and amendments to ensure compliance with state and federal contracting laws.