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Katherine Petter

Katherine Petter

Site Manager - Chromatography and Mass Spectrometry

Thermo Fisher Scientific

Lexington, Kentucky Area, us

Site Manager at Thermo Fisher Scientific - Unity Lab Services


Thermo Fisher Scientific

Site Manager - Chromatography and Mass Spectrometry

Division - Unity Lab Services

• Manage one of the largest asset management academia accounts in North America for Unity Lab Services

• Promote account development & deliver key project deliverables, including exceeding Annual Operating Plan (AOP) target

• Execute account strategy to achieve annual operating plan goals for revenue, growth, margin expansion, EBITA, and account retention

• Develop key performance indicators (KPI’s), tracks trends, and implement best practices

• Report business metrics, target and define new opportunities, act as resource for sales team and customer in the area of service, savings and opportunities

• Manage customer scorecard review, talent assessment, resolving variances, and distribution of customer metrics throughout the organization. Present quarterly business reviews at client site

• Audit asset management sites to ISO 9001:2015 standards

• Monitor and maintain up-to-date service and financial documents for service contracts. Ensure vendor compliance

• Participate in PPI/Lean/Six Sigma projects to contribute to overall, departmental, and targeted cost savings initiatives

• Negotiate reduced charged costs for biotechnology preventive maintenance and correctives/repairs, as well as negotiate terms/costs for service contracts and billables