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Katherine Lantz

Katherine Lantz

Food and Beverage Supervisor

The Casa Monica Hotel

Saint Augustine, FL

Food and Beverage Supervisor at Kessler Collection

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The Casa Monica Hotel

Food and Beverage Supervisor

Trains, coaches and supports Grand Performers, ensuring they perform in accordance with established brand or hotel standards and consistent with Kessler core values
Ensures customer satisfaction
Resolves customer complaints, as well as internal conflicts amongst staff
Manages and monitors product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly
Supports management with Beverage inventory and ordering, assists in choosing new products for the lounge
Ensures that food quality is consistent, appealing, and prepared to guest specifications
Pursues work orders so repairs and maintenance of facility are completed on a timely basis
Interacts with guests to obtain feedback on quality of service and food in outlets
Oversees food service, and acts as an expeditor, when necessary, to ensure the timely movement of completed food orders from kitchen to customer table
Knowledge of the products, services, sector, industry and local area
Proven human resource management skills such as training, motivation
Oversees all outlets of operation including restaurant, in-room dining, lounge, and cafe when MOD
Performs other duties as requested by management

Career medium 05
Career
Career medium 05

Peterbrooke Chocolatier of Saint Augustine

Store Manager

Accountable for weekly employee schedules, payroll, and inventory needs.
Manufactured all products sold in the store.
Supervised and coordinated activities of workers in a retail store. Observed and evaluated workers’ performance. Issued instructions and assigns duties to workers.
Ensured guest satisfaction.
Purchased new products for the store to increase variety.
Interpreted and communicated work procedures and company policies to staff.
Assisted employees with problem solving and completing task.
Resolved complaints and answers questions from customers regarding service and procedures
Participated in community and outside store events and planned and hosted in store events.
Communicated daily activities with Franchise Owner.
Responsible for daily deposits and nightly closeout documentation.
Responsible for all activities and oversight of the retail store.
Responsible for all aspects of chocolate preparation, clean-up, and general upkeep of the kitchen.
Maintained accurate records of all foods purchased and/or stored in a method to maintain in good standings with the Department of Health.
Responsible for maintaining accurate inventory of all kitchen supplies.

Career

Atlantic City Apartment Resort

Resort Assistant Manager

Assisted in answering the phones and making reservations in Spanish, which included constructing guest contracts tailored to each specific guest with amount paid, amount owed, dates, etc
Created a workbook to organize the inflow and outflow of money including a cash flow statement
Maintained inventory, ordering when needed
Ensured guest satisfaction in all amenities offered by the resort
Managed all social media content, including Facebook and Twitter
Responsible for taking payments on reservations, giving receipts, and closing the hotel
Conducted a variety of bookkeeping tasks to include payroll and accounts payable for the hotel
Co-coordinated events such as karaoke night and birthday parties for hotel guests and employees

Career medium 05
Career
Career medium 06

Yum Yum Fabulous Foods

Sous Chef / Dishwasher / Sales / Catering and Events

Conducted preliminary food preparation.
Prepared and cooked menu items.
Responsible for setting up serving lines, garnishing food items, and applying food protection and sanitation measures.
Responsible for receiving and properly storing supply shipments.
Responsible for all aspects of meal preparation, clean-up, and general upkeep of the kitchen.
Maintained accurate records of all foods purchased and/or stored in a method to maintain in good standings with the Department of Health.
Responsible for maintaining accurate inventory of all kitchen supplies.
Responsible for events planning. Supervised and coordinated all aspects of corporate, social, charitable and conference related events.

Career

ACT Department - Appalachian State University

Alternative Spring Break Leader

Organized a week- long volunteer trip for a group of 13 students on a farm in Southern Belize
Worked with a budget to plan housing, transportation, meals, and activities for all 13 students
Presented a budget plan, including a daily agenda, meal plan, and travel arrangements, to the University before the ACT Board for approval
Coordinated with farm owner via email to finalize plans before arriving in Belize
Held classes throughout the months leading up to, during, and after the trip to prepare the volunteers for living, working, experiencing a different culture
Successfully led the team to build one completely sustainable hut and dug a lake for the first hydroponics system to help restore the local fish population

Career medium 05
Career

Appalachian State University

Bachelor of Business Administration (B.B.A.), International Business