March 2014 — Present
Ensured all bills were processed accurately and in a timely manner. Exceeded clients’ expectations by handling all challenges with a positive, solution-oriented attitude. Managed dispute processes, tracked inventory, developed and implemented improvement processes while building strong client and vendor relationships. Audited wireless accounts to optimize plans.
• Created and wrote content for a new help-desk website that has expanded product offerings for existing and future clients.
• Saved clients over $725,000 in 2015 by changing the auditing process to quarterly, which expedited the resolution of problems and allowed clients to improve their internal budgeting processes.
• Created, co-wrote, and edited internal newsletter.