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Kate Schaeffer, PMP

Kate Schaeffer, PMP

Solution Architect / Program Manager

Lionbridge

Project Management Professional serving as a translation and interpretation subject matter expert. Solution Architect for interpretation services and linguistic Program Manager of secure translation accounts. Serves in both a client and vendor facing role while liaising between business development and operations. Detail or...

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Lionbridge

Solution Architect / Program Manager

• Serve as Translation Subject Matter Expert for translation and interpretation management.
• Provide RPF and Proposal support through cost modeling, process analysis and process design.
• Share best practices and be consultative to clients throughout duration of the project.
• Participate and lead, project meetings with the customer or internal projects as needed.
• Maintain and develop internal documentation, collateral, and proposal material.
• Manage Secure translation programs requiring cleared personnel.

Lionbridge

Linguistic Program Manager (Spanish)

• Key Accomplishments: Developed quality assurance service offering and process for telephonic interpretation services; launched cleared linguist placement program to serve government translation needs; Streamlined project tracking system via online tracking system resulting in increased efficiencies and communication; improved program linguistic quality to achieve yearly average of 98% language quality based on language SLA
• Directs multiple linguistic programs and maintains quality standards. Manage programs with strict security requirements due to federal, financial, or other sensitive material need.
• Provide Program Management and linguistic duties for contract with a major U.S. financial institution
• Management and oversight of program quality, efficiency of processes, client support and development, and profitability.
• Responsible for monthly reporting, quarterly business meetings, and any special requests by client
• Manage projects, including scope analysis, resource management, quoting, invoicing, issuing PO’s, revenue recognition, forecasting, etc.
• Monitor, enforce and update TPIM requirements
• Manage a team of Spanish translators, including 7 direct reports.
• Develop and implement process improvements, including technology-driven solutions.
• Revise, improve, update and enforce implementation of translation procedures.
• Train supporting linguists regarding account specifics and Computer Assisted Translation Tools.