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Kate Ford

Kate Ford

Senior Digital Enablement & Optimisation Lead

IAG

Adelaide, Australia, au

Over 17 years’ experience in the insurance industry in both personal and commercial lines. My strengths are in project, change and portfolio management where I am able to utilise deep technical knowledge to create continuous improvement ideas and project manage these to completion, coupled with the ability to build and mainta...

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IAG

Senior Digital Enablement & Optimisation Lead

Ensure digital solutions that will emphasise online user experience rather than simply aligning with traditional channel processes and ways of working
Lead day to day execution of digital initiatives ensuring a strategic & cross channel focus
Provide guidance, mentoring and coaching for key business and technology people to ensure customer-centric business outcomes.

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IAG

Implementation Manager

• Lead and implement strategic initiatives to deliver on business objectives
• Develop and implement change plans to support colleagues and customers
• Initiatives include changes to products, underwriting rules, production systems and business processes for all distribution channels