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Karoliina Kettukari

Karoliina Kettukari

Reporting and Resourcing Coordinator

Fortum

Reporting and Resourcing Coordinator

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Fortum

Reporting and Resourcing Coordinator

My key responsibility is to develop and automate reporting in Fortum Customer Service Finland. From 2011 to 2013, almost every reporting process has now been automated or otherwise simplified. One of my achievements has been developing and automatising parts of the outbound processes with outcome of total -1FTE worth of savings. I also participate in several organisation and company wide IT development projects and have the admin role or equivalent in Teleopti 7, SAP BCM and Sharepoint2013. I am a board member of Fortum Young Professionals 2012-2014.

Career medium 03
Career

Several companies

Several titles

Other short term summer jobs for example as an back office assistant, exhibition assistant and a cleaner during high school.

Fortum

Sales Consultant

I handled Fortum's private and company customer's errands via phone and e-mail. The job required lots of memorizing, patience and a strong will to find the best solution to the customer. Working languages were Finnish, English and Swedish. I was interested why we are doing things like we did them and questioned current processes especially in reporting. My own activity and constant development ideas finally led to the next position.

Career medium 01
Career
Career medium 04

Elisa

Sales Consultant

I worked in several different companies' customer service over phone and e-mail. The work was tight paced and required a capability to handle several different methods and systems at once. During this time I gathered a strong basis for customer orientation. The job consisted of several shorter and longer periods during my studies, total working time ~1,5 years. I left to finish my studies.

Career

University of Tampere

Education registrar

I was responsible for managing university applications and entry exams and registering the results. I also handled general customer service via phone and e-mail and back office duties. The work required precision in reading and quick typing skills. This was a summer job between terms.

Career medium 02
Career
Career medium 03

VPS Henkilöstöpalvelu

Human resources assistant

My main tasks were managing job applications and contracts. I also handled some recruiting processes from start to finish (announcing openings, going through applications, interviewing applicants and making contracts). I was the main responsible for the office during other staff's summer vacation for three weeks. During that time I reported to the head office. This was a summer job between terms.

Career

Sonera

Updater

My main duty was updating customer registers. I was part of a infoteam. This was a summer job between terms, later on they asked for me to come back to help with a busy season (total work time 8 months). I left because I moved to Tampere to study.

Career medium 05
Career

Tampereen yliopisto / University of Tampere

Master of Administrative Sciences, Management, Leadership, Social Psychology

Helsingin yliopisto / University of Helsinki

Political Science, Administration and Organisations

Jämsän lukio

Ylioppilas