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Karlos Knox

Karlos Knox

Network Engineer

Onramp Access

Pflugerville, TX

Network Engineeer at Onramp Access





Onramp Access

Network Engineer

Career medium 03


Senior Technical Support Technician

oversee 4 backup operators spanning 6 backup servers and approx. 200+ backup’s jobs. Managing a shared backup solution for Onramp customers and internal backup needs. ensure SSAE16 and HIPPA compliance of a shared backup network. Experience with retention periods, VMware host, Microsoft SQL clusters, linux backups
Design and build private cloud and hybrid solutions on dedicated private equipment and shared virtual and physical infrastructures.
Evaluate customer environments to determine capacity planning and performance analysis.
Deploy, configure and manage Cisco ASA’s. Maintain access lists, ports, static mappings, and the monitoring of protocols and services running inside the customer private networks.
Perform Incident resolution, Problem Determination and Root Cause Analysis in accordance with Service Level Agreements.
Provided 3rd level support, many times spending weeks following up with customers and support to resolve complex issues from the network to the application stack.
Trained, encourage, and mentored new recruits of technical talent


para el futuro

Owner / Operator

Created this business to Service the Hispanic and low income population.
Repaired Dell Computer Hardware and Software for customers
Sold Refurbished Dell, HP, and IBM equipment that were returned off lease.
At its peak we employed 15 people and had 3 locations in Austin Texas.
Grossed Sales and repair income over 450K yearly
Exceptional Quality kept our customers coming back.
Developed Methods of streamlining Assembly line repair and guaranteed a 3 day turn around on all repairs.
Established a highly profitable EBay sales business with over 3600 positive feedback with no Negatives!
Researched and implemented additional business methods of creating income.

Career medium 01
Career medium 04

University of Texas at Austin

Lan Administrator

Create, modify and manage users in Windows 2000 Active directory environment; Rolled out new systems to users and installed new software on existing systems. Assist clients with data recovery from backups, lost network data, and system recovery from virus and internet attacks.
Ensure campus wide security practices were being followed by University personnel.
Support the engineering department including plotters, printers, drafting and design software

Key Contributions:
Trained team members in using remote connection options built into windows to perform updates, modifications to files, and user backups.
Implemented a standardized system imaging using Symantec-Norton Ghost to guarantee all users were using approved standard applications with consistent versions to insure data integrity.