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Kari Richards

Kari Richards

Store Administrator

Penske Automotive Group

Concord, OH


Penske Automotive Group

Customer Relations

Responsible for overseeing all Toyota Retention scoring (SSI/SPSI). Required to spot trends in surveys to assess where training, process changes are needed.

Respond to and resolve all consumer complaints from Ohio Attorney General, Better Business Bureau and Toyota Corporate. Collect funds from all small claims issues by personal contact, certified mail or court case.

Plan and execute monthly dealership events.

Responsible for on boarding all new hires including management.

Career medium 06
Career medium 05

Penske Automotive Group

Store Administrator

Sales | F&I:
- Maintain monthly sales tracking in house, reporting all new, used and certified Audi's to manufacturer via internet, dealer trades, monitoring CSI/SSI (sales and service) scores, monitor and assign web leads, tracking web leads and phone ups. Prepare, submit and track all loyalty claims, Audi care and funding for customer deals.

Customer Relations:
- Responsible for training and supervising both full and part time receptionists. Back up on phones as needed.

Web | Internet Management:
Monthly lead tracking (accounting for how many leads received and how many sold for the month), Web site updates, creating and maintaining specials. All dealership information changes, responsible for maintaining all dealership specific social media outlets, Administrator for dealership CRM tool, manufacturer reporting site among other sources used by dealership. Responsible for creating and sending web/e-mail blasts, curating customer e-mail list and maintaining opt-out requests.

Store Administrator:
Oversee timekeeping for dealership sales department, reception, porters and drivers. Responsible for setting up new hires with access to PC, e-mail, etc. Familiar with Reynolds and ADP systems along with DealerSocket, Autobase and iMagic. Main contact for store with regard to above systems, technical issues or new hires. Responsible for overseeing dealership event and fundraising efforts.


iNamics Corporation

Executive Assistant to President/CEO

Greeted all visitors and screen all telephone calls. Maintain all customer and personnel files. Evaluate and revised all office procedures including office handbook. Maintained calendar and scheduled travel arrangements for President/CEO. Recruited new hires, conducted interviews and exit interviews. Responsible for all office bookkeeping including payroll for 7-10 employees.

Career medium 06
Career medium 03

ParaPro, Inc. | Kelley & Ferraro, L.L.P.

Assistant Office Supervisor | Estate & Medical Evidence Coordinator

- Responsible for Security / Smooth operation of office in absence of the Office Manager.
- Assisted with training/supervision of Receptionist position
- Worked with Local Counsel in coordinating Estate matters.
- Reviewed monthly billing chart for accuracy to submit to Corporate Office.
- Assisted with processing claim forms / settlement releases for payment by defendants.
- Drafted Interrogatories and assisted with preparing cases for trial.
- Screened claimants for personal injury cases involving asbestos exposure.
- Coordination of deceased & cancer cases and all details involved (taking initial information, mailing follow-up letters, etc.)
- Maintain tracking spreadsheets
- Provided regular reports as requested by the Office Manager
-Scheduled related appointments and prepared the paperwork
- Assisted with working up case files and preparing paperwork.
- Traveled to former ParaPro locations in Indiana and Pennsylvania to permanently close the offices, pack and ship all paperwork back to Kelly & Ferraro offices and integrate into KF Systems
- Assisted with taking over ParaPro, Inc. former caseload (Approximately 10,000 cases nationwide)
- Drafted correspondence to Claimants and Defendants
- Submitted a large number of documents to Defendants on behalf of the Claimants
- Assisted with preparing cases for trial


Willoughby South High School