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Karen Tomczyk, MBA

Karen Tomczyk, MBA

Customer Service Manager National Operations Center

SalonCentric - A Division of L'Oreal USA

Tampa, FL

Proven leader with over fifteen years of management experience in call center & eCommerce customer relationship management. Specialties in customer care contact centers, work force management/planning, intelligent call routing, quality assurance, budgeting, coaching CRM, email/chat support, process improvement, defini...

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Bealls Inc

Call Center Operations & Customer Service Manager

Transformed the Customer Service team to Customer Care Department, creating a “Center of Excellence” aligning all sales channels & customer touch points. Designed & implemented core business strategies bringing dramatic improvements to the customer experience. Leadership of Amazon Email function led team to gains of 30% greater efficiency 11% increase in seller rating score.