Social Media Support Specialist - Google Cloud
San Francisco, CA
Freelance writer, blogger, and social media addict with big creative visions.
I'm interested in entry-level full-time and freelance opportunities in editorial, social media, marketing, online-based customer support, user operations, and start-ups. I especially love companies that are all about fitness, health, wellness, entertainment, or sports.
My future is wide open, and I have more than one vision, not entirely set on just a single one. Amongst them: Baseball beat writer, pop culture critic, community manager for a rockin' start-up, editor-in-chief and CEO of the next big women's lifestyle media company, arcade owner, or any job where I can spend time with cats and/or dogs.
Google (via Aquent)
Social Media Support Specialist
February 2017 — Present
Contributing Writer (Telecommute)
June 2010 — Present
Pitched, reported, and wrote entertainment and lifestyle stories on a regular basis as a virtual staff member for Web and print publications, including but not limited to the following: POPSUGAR, Fandom, SheKnows, Bustle, Localwise, Bay Area HQ, Super Sunday HQ, U Blush Magazine, The Hudsucker, Pink and Black Magazine (also served as an editor), Medium Rare, Audrey Magazine, Examiner.com, University Link Magazine.
San Francisco Giants
#SFG Digital Team Specialist
April 2016 — Present
Living the dream by creating original content for the @CafeSFG Twitter and Instagram accounts and breathing baseball with some of the best fans in the business!
Doggy Daycare Attendant
December 2016 — February 2017
Best. Job. Ever.
User Operations and Community Manager
December 2014 — December 2016
Troubleshoot and resolve email, Zendesk, and Facebook page inquiries from publishers, advertisers, and visitors regarding payment, domains, traffic, content, and DMCA requests. Review and approve campaigns by advertisers. Monitor publisher quality through Facebook, Twitter, and other social channels. Generate ideas for viral Web content and manage, review, and publish work by freelance staff and self through the MyLikes CMS. Monitor and review flagged user content from the FriendLife social networking app and site, including NSFW content, spam, and abuse on profiles, posts, videos, and messaging. Measure user trends. Test and submit ideas for new product features and work with Engineering team to improve features, processes, and procedures.
June 2014 — November 2014
Screened, reviewed, and audited West Coast partner documents for quality and accuracy under guidelines set by Activations team. Entered metadata into customized database. Communicated with partners and potential partners via email and Zendesk regarding documents and activation materials. Trained new personnel on procedures and policies. Contractor under TargetCW.
Operations/Customer Support Associate
December 2011 — May 2014
Resolved customer support tickets through Zendesk and Gmail, meeting service level agreements of handling a high volume of tickets within 24 hours, and sent emails to customers in regards to orders and transactions. Trained team members on customer email support role. Processed orders for shipping and incoming inventory. Organized card inventory and prepared products for shipping. Made phone calls to customers to verify information. Contributed ideas regarding policies and procedures on operations and customer service through weekly team meetings and regular one-on-one meetings with the Operations Manager. Wrote blog posts, monitored company’s social media profiles, and worked on special projects as needed.
Musick Peeler and Garrett LLP
June 2007 — December 2012
Created and organized files for business litigation cases and clients. Conducted data entry for file indexes and inventory spreadsheets. Assisted the branch administrative assistant with ordering and picking up supplies and office management. Greeted visitors and answered and transferred calls on multi-line phone system as a front desk receptionist. Photocopied, scanned, faxed, and collated documents, many times at high volume. Sent outgoing mail, distributed incoming mail, and received mail and packages from carriers and messengers. Executed various office projects and provided general back-up and support to an office staff of under ten people.
Center for Asian American Media (CAAM)
Publicity Intern--San Francisco International Asian American Film Festival
January 2012 — March 2012
Created and organized DVD screeners for press and staff checkout. Researched and maintained knowledge of films and programs. Helped answer and field inquiries from media outlets regarding the festival, programs, and accreditation. Checked in press at festival screenings and events and supervised press desk volunteers. Set up and took down green room and escorted talent and special guests at pre-film screening receptions. Compiled clippings of festival press coverage for archival purposes. Assisted PR manager and festival publicists with administrative tasks, including assembling press kits, editing press releases, outreach to media outlets, and creating volunteer schedules. Assisted Marketing department with implementing ideas and social media strategies in festival promotion. Communicated effectively with all festival and CAAM staff for Publicity department needs and to update on happenings within the department. Contributed ideas and feedback of overall festival logistics and future directions.
Joanna Rees for Mayor
Canvass Team Member
May 2011 — November 2011
Led door-to-door outreach in assigned San Francisco precincts in regards to Joanna Rees' candidacy for mayor and the general city election and recruited supporters for campaign efforts. Distributed literature and promoted events in-person and through social media. Assisted in voter outreach through phone calls. Participated in campaign presence at events and debates. Gathered voter data
Golden Gate [X]press
January 2010 — December 2010
Pitched campus and city stories with relation to the interests of San Francisco State University community. Developed, shot, edited, and produced audio/video content for website, working with various tools and programs including Flip Ultra camcorder, Sony and Canon HD camcorders, Zoom audio recorder, Final Cut Pro, iMovie, Garage Band, and Audacity. Reported and wrote stand-alone text stories and blogs and accompanying text for videos. Beat reporter for Creative Arts department and events. Produced video on CSU-wide Day of Action 2010.
May 2010 — August 2010
Monitored entertainment and celebrity websites for breaking news. Assisted editors with research for daily news stories and blog posts. Wrote subheads and accompanying text for selected posts. Reported on-the-scene from various entertainment industry events and award shows - sample events included 'Toy Story 3' premiere, Katy Perry's post-MTV Movie Awards party, Burberry Beauty launch party, and VH1 Do Something Awards. Interviewed celebrity talent through scheduled phone and press junkets and at red carpets - featured interviews included Christina Applegate, Lo Bosworth, and Anna Kendrick. Transcribed in-person interviews, conference calls, and radio broadcasts. Filed stories (observations, interviews) with editors just a few hours after events. Filmed b-roll for web videos. Served as weekly correspondent for TV series 'So You Think You Can Dance' (Season 7) -- included interviewing contestants, judges, and special guests and writing recaps and behind-the-scenes tidbits of live shows. Covered fanfare for 'The Twilight Saga: Eclipse' world premiere.
San Francisco State University
Bachelor of Arts, Journalism
Mini-minor in Women's Studies