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Karan Bhatia

Karan Bhatia

Business Analyst

Inductis

New Delhi-110076, India

Business Analyst at Inductis

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EXL(Inductis)

Business Analyst

o Contact and complaint analysis (for an energy leader based in UK)- Analyzed the contact and complaint behavior of customers with respect to different events and check their satisfaction levels by NPS scores given
o Customer satisfaction Analysis- Analyzed how the satisfaction of a customer relates to their behavior and organizational events combined and hence to effectively make changes so as to make least changes in customer satisfaction levels
o Complaint Propensity Model- Calculated the propensity of a customer to complaint on the basis of his/her attributes and organizational journey and hence be able to predict and take proactive measures to prevent the same
o Digital Transition Model : Invited to client location in London(England) for 3 weeks to set up a robust model in order to improve the digital experience of customers and increase digital engagement.

Don Bosco School

National Institute Of Technology, Kurukshetra

B.Tech, Mechanical Engineering

Escorts Limited (Agri Machinery Group)

Intern

Escorts Agri Machinery - Crankshaft Division

Intern

EXL(Inductis)

Senior Business Analyst

o Complaint Forecast Support : Worked on an 8 week project in Manchester(England) in order to identify key variables which were to be treated as candidates for complaints and hence help the onshore team to improve the current model of complaints forecast
o Correlation Calculator : As a part of the above project, a correlation calculator was created using traditional modelling tools and techniques like SAS, ARIMA, Regression