Pacific Gas and Electric Company
Information System Analyst
June 2012 — Present
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Analyst @ PG&E
Assisted in establishing satellite desk in China, conduct training via WebEX on a bi-weekly basis.
Fine-tuned recording and reporting criteria, leading to a 3% increase in productivity department-wide.
Act as team leader to create and update technical and training documents to improve work efficiency.
Generate and analyze reports using Microsoft Word and Excel to facilitate operational decision making.
Handle customer inquiries as part of a diverse workforce (9 languages) with high service standards.
Assist management to identify and capture customer needs and improve service quality.
Investigated data privacy issue with an international cross-organizational team led by Cisco Systems.
Met assigned sales performance and profitability targets.
Delivered fast, fun and friendly service to customers.
Demonstrated product features and benefits with knowledge and confidence.
Designed, implemented and maintained department planograms.
Related practical benefits and technical features of product to customers, helping to make purchase decisions.
Met and exceed assigned sales and profitability targets while delivering fast, fun and friendly
Created domestic and international reservations for clients include Air, hotel and ground transportation.
Handled customer inquiries and complaints concerning airline reservations and changes to flight schedules.
Served as a liaison between travel agents and customers.
Managed project teams to translate client business goals into actionable design strategies.
Executed client marketing strategies across a variety of mediums, including print, Internet, and video.
Collaborated with team members to translate client business goals into actionable design strategies.
Executed client marketing strategies across a variety of design mediums, including print, Web, PowerPoint, video, apparel, etc.
Served as internal advocate for clients with other functional areas in the firm to ensure client satisfaction.