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Kai Wang

Kai Wang

Information System Analyst

Pacific Gas and Electric Company

Analyst @ PG&E

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Pacific Gas and Electric Company

Information System Analyst

Career medium 02

Unicon Inc

Customer Support Team Lead

Assisted in establishing satellite desk in China, conduct training via WebEX on a bi-weekly basis.
Fine-tuned recording and reporting criteria, leading to a 3% increase in productivity department-wide.
Act as team leader to create and update technical and training documents to improve work efficiency.
Generate and analyze reports using Microsoft Word and Excel to facilitate operational decision making.
Handle customer inquiries as part of a diverse workforce (9 languages) with high service standards.
Assist management to identify and capture customer needs and improve service quality.
Investigated data privacy issue with an international cross-organizational team led by Cisco Systems.

Career

Fry's Electronics

Telecom Sales Associate

Met assigned sales performance and profitability targets.
Delivered fast, fun and friendly service to customers.
Demonstrated product features and benefits with knowledge and confidence.
Designed, implemented and maintained department planograms.

Career medium 06
Career
Career medium 03

Fry's Electronics

Sales Associate

Related practical benefits and technical features of product to customers, helping to make purchase decisions.
Met and exceed assigned sales and profitability targets while delivering fast, fun and friendly

Career

Nationwide Travel

Reservation Agent

Created domestic and international reservations for clients include Air, hotel and ground transportation.
Handled customer inquiries and complaints concerning airline reservations and changes to flight schedules.
Served as a liaison between travel agents and customers.

Career medium 04
Career
Career medium 05

Shi Ting Advertising

Creative Director

Managed project teams to translate client business goals into actionable design strategies.
Executed client marketing strategies across a variety of mediums, including print, Internet, and video.

Career

Shandong Shi Ting Advertising Inc

Creative Director

Collaborated with team members to translate client business goals into actionable design strategies.
Executed client marketing strategies across a variety of design mediums, including print, Web, PowerPoint, video, apparel, etc.
Served as internal advocate for clients with other functional areas in the firm to ensure client satisfaction.

Career medium 01
Career

Arizona State University

Certificate, International Business Certificate

Arizona State University, W. P. Carey School of Business

BS, Supply Chain Management

W.P. Carey School of Business, Arizona State University

Bachelor of Science, Finance