Technical Support & Research Operator
December 2011 — Present
- Resolve technical problems for 30+ in house employees and 200+ sales reps, using remote assistance software such as TeamViewer
- Create and remove accounts via Active Directory and Google Apps.
- Organize phone system users through NEC WebPro Portal
- Utilize various software to compile large name lists to a more easy to use format.
- Resolve Xerox WorkCentre copy machine malfunctions.
- Responsible for the setup and removal of various computer hardware (desktops, printers, monitors, scanners)
- Setup of file sharing in a Windows Server environment.
-Execute MySQL queries on Database to produce counts and list of names for business.
-Compile name lists and import them into MySQL database