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Justin Dugyon

Justin Dugyon

CX Advisor

Warby Parker

NY

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Warby Parker

CX Advisor

Consistently delivered above-and-beyond customer experiences across multiple channels.
Moved quickly through a three-tiered team structure to my current role, with a reputation for comprehensive knowledge of customer issues and internal systems and operations.
Manage insurance claims exceptions and resolve issues in a timely manner to reduce OLT impact.

Mammoth Mountain Ski Area

Vacation Specialist

(Contract Seasonal - Winter)

Brought in nearly $1M in lodging and activities bookings, using sales strategies and extensive knowledge of resort amenities to create custom-tailored vacation packages.
Promoted as a Tier 1 Agent after one month, in recognition of my natural sales ability, attention to detail, and quick grasp of the resort’s complex CRM and booking systems.
Repeatedly met or exceeded sales goals, conversion targets, and customer service metrics.

Career medium 03
Career

The Acadia Corporation - Jordan Pond House Restaurant

Server

(Contract Seasonal - Summer)

The University of Dallas

Bachelor of Arts, Politics