Endurance international group
Customer service representative
March 2013 — January 2014
Work directly with customers via telephone, and email to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services.
Educate customers on product offerings and services to improve their online presence.
Explain pricing and answer questions from customers.
Follows up with customer via telephone or email after initial sales contact.
Identify customer issues and provide appropriate solutions via up-sell of additional products and/or services and obtain customer commitment and facilitate delivery of product.
Place a minimum of 80 outbound calls each day.
Consistently meet departmental sales goals of no less than $10,000 in monthly net revenue generated from sales activities.
Provide continued product education to better service customer calls.
Maintain accurate daily record of sales in sales tracker.