Starbucks Coffee Company
April 2006 — Present
Earned management trust by serving as key holder. Responsible for opening and closing the store. Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Conducted weekly walkthroughs with the store manager to discuss all interior visual displays including store window presentation. Assisted customers with store and product complaints. Received multiple reviews acknowledging my level of dedication to excellent customer service. Accurately balanced cash drawers after every shift. Built long-term customer relationships and advised customers on purchases and promotions. Compiled weekly monetary reports and records for the store manager. Monitored cash drawers in four checkout stations to ensure adequate cash supply. Executing safety and security routines to prevent loss. Conducting corrective actions, while maintains a positive work environment .