Manager of Occupancy Planning | Free Seating Program Manager
January 2013 — Present
Responsible for all aspects of space management from the day-to-day operations to forecasting for long-range goals as it relates to the overall workforce experience. Ensure that FM vendor delivers on commitments in the same outstanding manner that Ericsson delivers to it's external customers. Redirected a highly leveraged, moderately performing organization into a well-respected team noted for its outstanding customer service.
Lead for delivery of North America Free Seating Initiative. Successfully developed internal training program, communication strategy, leadership presentations, change management plan, and critical timeline. Leveraging Lewin's Action Research Model, identified critical facility operational changes resulting from regional roll-out of mobile workplace.