Close Close Preview

Your amazing online presence is right this way.

Create your profile
Capture who you are, what you do, and where you're going. All in one place.

Julia Hawks

Julia Hawks

Senior Manager, Learning and Development

TPG TeleManagement

I'm a Senior Manager within Learning and Development at TPG TeleManagement, an educator focused on building expertise with our products and services through new hire training, ongoing education of our employee base, and leadership development initiatives. In this role I'm responsible for building training content, making prod...

Message
MENU ☰

TPG TeleManagement

Senior Manager, Learning and Development

- Coordinate and lead week long classroom new hire training, continuously reviewing and improving training program
- Build and conduct ongoing product education for internal employees and customers
- Responsible for ensuring consistent and accurate application of customer experience measurement product
- Utilize expertise in SaaS product suite functionality, leading through training and communicating user experience feedback with product developers
- Analyze existing and new product effectiveness, making recommendations for improvement
- Mentor and develop direct reports, ensuring revenue goals are met as well as continued professional growth is achieved
- Research and analyze data to diagnose potential issues in data capture
- Project manage internal leadership development initiatives, coordinating facilitators and leading education topics
- Facilitate execution of financial customer's yearly security training for all internal employees