Camp USA Program Coordinator
May 2014 — Present
Vet and accept international participant applications for suitability on the program. Secured and exceeded camp placement goal by 20% and onboarded 414 individuals for roles at American summer camps. Coordinated video interviews for 15% of applicants.
Foster and grow relationships with base of over 100 American summer camps by connecting them to the candidates who suit their needs most closely and engage them throughout the year to ensure the placements are successful.
Provide exceptional customer service and steward existing client relationships while also generating and developing new client relationships. Increased camp base by 10% through personal outreach via phone and email.
Monitor placements for nearly 1,000 participants by sending email campaigns through MailChimp.
Resolve conflicts for participants who may be experiencing culture shock or difficulties with their placement.
Manage client files in online web app and in local database by using FileMaker.
Assist in writing and distributing program materials and general marketing documents.
Represent InterExchange at industry conferences and on monitoring visits to summer camps by coordinating travel plans and accommodation.