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Judith Davila Chaud

Judith Davila Chaud

Social Media Analyst - Latin America - Brazil - US Hispanic

American Airlines

Social Media Analyst at American Airlines

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American Airlines

Social Media Analyst - Latin America - Brazil - US Hispanic

• Responsible for AA’s social media strategy in Latin America. Coordinator of social team in the region, delivering customer service, analytics, community management and marketing creative services.
• Develop relevant content for social media platforms identifying and defining processes, metrics to grow reach and engagement.
• Keep pace with social media and internet marketing industry trends and developments

Career medium 03
Career
Career medium 06

American Airlines

Reservations Agent

• Supported and provided superior customer service. Used questioning and listening skills that supported an effective telephone communication.
• Proven understanding of the impact of attitude when handling calls professionally.
• Effectively dealt with job stress, angry callers, and upset customers by using the most appropriate way to communicate with different behavior types on the telephone.
• Applied appropriate actions to effectively control a telephone call.

Career

Boizenburger Fliesenfabrik GmbH & Co. KG

Sales / Export Assistant

• Assisted in the development of the new international distribution strategy. Elaborated diverse market research and revenue reports.
• Supported the establishment of price lists for different clients in Europe and the Middle East.
• Mapped out potential customers and competitors, determined unmet needs and market structure (channels) and contacted and conducted initial follow-ups on sales prospects.
• Assisted in coordinating the invoicing and billing, report to the sales and export department.

Career medium 02
Career
Career medium 03

Price Waterhouse Coopers

Risk Analyst

• Provided statistical information to assist with the production of analyses, made recommendations to reduce and/or control risk, used financial packages and software, protected organization’s assets, studied government legislation and reviewed legal documents.
• Proven ability to be decisive, with a high level of numeracy and analytical skills. Effective at problem-solving and influencing skills. Ability to cope with pressure and responsibility.

Career

American Airlines

Interactive Marketing Analyst

• Coordinated with marketing, sales and technical groups to facilitate online marketing campaigns in the Latin America region. Assisted in promoting AA.com (AA’s Spanish and Portuguese Sites) as sales channels. Provided status reports to management on overall sales and marketing activities.
• Researched new market trends and opportunities. Conducted competitive research and analysis. Supported staff (Interactive Marketing team) in assigned project-based work, including marketing campaigns.
• Developed content for the AA Latin American e-mail product. Set up and coordinated meetings and conferences.

Career medium 04
Career

Online Business School

Master in Interactive Marketing and e-Commerce, Marketing

CENTRUM Católica - PUCP

EDEX, BRANDING: ADMINISTRACIÓN ESTRATÉGICA DE MARCA

EAE Business School

Specialization Interactive Marketing, Marketing

Universidad de Lima

Licenciada, Business Administration

Alexander von Humboldt

chio lecca