Stanford Health Care
April 2013 — Present
My current responsibilities include: facilitating strategic changes and identifying opportunities for process improvement internally, communicating with all levels of the organization for purposes of: negotiations, status updates, service recovery, resolution, and instruction, and acting as a resource for the department in both internal and external affairs.
•Led a multi-disciplinary team in achieving the Quality Oncology Practice Initiative (QOPI) certification. QOPI is a nationally recognized certification that recognizes oncology practices that are committed to providing the highest quality of cancer care.
o Created and maintained project timeline, acted as operational expert for the team in both consulting and advising roles, and managed communications.
•Analysis of data and presentation of a visual outline of Stanford’s time to treatment model specific to breast cancer in comparison to other oncology centers.
o Presented findings to the Clinical Effectiveness Workgroup.
•Member of the Joint Commission Command Center during the 2013 Survey.
o Responsible for maintaining internal tracking of the surveyors, communicating with the departments as well as with the scribes, responding to urgent requests and needs on the departmental level, and working effectively as a team to respond to a multitude of changing priorities.
•Collaborates with and provides recommendations to the Administrative Director related to department policies, procedures, business development opportunities, strategic planning, and resource planning.
•Co-lead of the Box Project (cloud based document sharing) piloting in the Quality department after which it will be implemented organization wide throughout the SOM, LPCH, and SHC.
o Partnering with department leadership to identify department needs. Leading department activities including content development and program design for product roll out. Providing program leadership both internally and externally.