August 2013 — Present
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Genius at Apple Store
Tech director at the bench, troubleshooting and repairing hardware.
Providing technical support to other technicians in company HQ and other citie's service branches.
Hosting service training for technicians.
Designing and managing filemaker database for daily service business.
Troubleshooting hardware & software issues.
Front desk technician, repairing Mac computer, providing technical support to customers, discussing technical concepts with customers in layman's term.
I started my career here, selling Mac and iPod, providing technical support to other salesman. Especially focused on solution oriented customer service.