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Juancarlos Olivares

Juancarlos Olivares

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Long Beach, CA

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Abbott Staffing Group

Secretary

- Answer incoming calls for a law office with three attorneys.
- Provide callers with requested information regarding attorney's availability and or case status.

Career medium 02
Career
Career medium 06

Union Supply Direct

Customer Service Representative

- Receives, processes and verifies the accuracy of orders from customers over the phone utilizing internal DAX software systems and customer purchase orders.
- Initiates required action for response to customer service requests for order changes, including the status of an order and communicates changes to the appropriate departments.
- Ensures and provides quality service to customers.
- Receives inquiries from customers to resolve a variety of order-related issues.

Career

Behr Process Corporation

Technical Service Representative

- Responsible for coordination of workflow and functions, as assigned, to meet overall department goals.
- Monitor, correct the accuracy of work as assigned; and actively looks for ways to improve accuracy.
- Provide reporting as needed.
- Actively identify and refer opportunities to correct processes and systems to the management team.
- Handle escalated issues as needed and support line duties as needed.
- Assist the Supervisor with any project or task as assigned.
- Support the values and goals of the Customer Care Department

Career medium 06
Career
Career medium 04

Coffee Bean and Tea Leaf

Barista/Supervisor

- Works overtime, as needed, to perform duties and responsibilities.
- Runs errands, when needed.
- Works special events, as needed.
- Maintains positive company morale.
- Maintains store as if the Store Manager / Assistant Manager were present.
- Work as part of a team helping customers by taking orders and preparing drinks.
- Managed a small team of employees and assigned tasks as needed.

Career

Herbalife

Bilingual Customer Service Representative

- Assist customers with placing their orders in a high call volume work environment.
- Assist primarily Spanish speaking customers.

United Parcel Service (UPS)

Loader/Sorter

- Load 50-75 foot trailers to UPS specifications and according to safety codes.
- Sort 2,000 plus packages to color coded conveyor belts.

Advanced Professional Imaging

Account Verifier

- Gathered patients information via telephone from Doctor’s offices, Attorney’s, and Insurance Companies to keep patients charts up to date.
- Performed general clerical tasks as needed.

Career medium 01
Career

California State University Dominguez Hills

Computer Science

2007-2009

Long Beach City College

Associate, Music

Long Beach City College

Associate, Liberal Arts