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Joycelyn Bivins

Joycelyn Bivins

Account Representative

Portfolio Recovery Associates

bessemer, AL


Portfolio Recovery Associates

Account Representative

I assisted proper collection protocol . I also help setup payment plans to help remove accounts from collections.


Sales Consultant

Assisted with upselling company product to existing customers and helping new customers setup new service after taking through a qualification process.


Financial Care Representative

Assisted with collections on customer accounts.

TeleTech Holding

Service Delivery Supervisor

Assisted with payroll for customer service representatives.
Managed a team of 10 to 15 customer agents.
Quality assurance
Handling irate customer calls.

U.S. Army

55Bravo Ammunition Specialist

Assisted with shipping of ammunition and inventory.
Forklift operator
Maintains weapons in supply bay.

Fortis institute

Dental assisting

Assisting with dental practices needed to obtaining proper dental hygiene.
Assisted with services such as x-rays,molds and charting of teeth.