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Joyce S. Lee

Joyce S. Lee

User Experience at

Mango Health

San Francisco Bay Area

I am a deeply curious researcher and storyteller. With formal training in decision making and visual perception, I’m passionate about understanding human behavior to create meaningful and satisfying user experiences.


Mango Health

Community Manager

● Recruiting and interviewing 50+ users to develop user profiles and to test new product features
● Implementing a data collection and monthly reporting system to surface usability insights
● Launching an ambassador program (managing beta testing, product development feedback surveys, local community event sponsorships, and branded merchandise inventory)
● Owning content strategy and programming, including building an influencer network of 15 contributors and media partnerships with 10 organizations
● Initiating bi-weekly email marketing campaigns as well as A/B testing to drive engagement
● Creating and upholding product voice guidelines across mobile, web, and social properties
● Managing responsive website relaunch; writing externally-facing communications for new product releases and updates


Researcher and Writer

● Clients include Colors Magazine (Benetton), Quartz, Designboom, Shinola
● Identifying, researching, and pitching relevant editorial stories for print and online publication
● Conducting outreach and interviewing story subjects
● Writing and copyediting articles for print and online publication
● Transcribing interviews for source material; editing photo and video assets for web
● Coordinating with story subjects, press agencies, and editorial staff to deliver visual assets on time