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Joyce S. Lee

Joyce S. Lee

User Experience at

Mango Health

San Francisco Bay Area

I am a deeply curious researcher and storyteller. With formal training in decision making and visual perception, I’m passionate about understanding human behavior to create meaningful and satisfying user experiences.

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Mango Health

Community Manager

● Recruiting and interviewing 50+ users to develop user profiles and to test new product features
● Implementing a data collection and monthly reporting system to surface usability insights
● Launching an ambassador program (managing beta testing, product development feedback surveys, local community event sponsorships, and branded merchandise inventory)
● Owning content strategy and programming, including building an influencer network of 15 contributors and media partnerships with 10 organizations
● Initiating bi-weekly email marketing campaigns as well as A/B testing to drive engagement
● Creating and upholding product voice guidelines across mobile, web, and social properties
● Managing responsive website relaunch; writing externally-facing communications for new product releases and updates

Freelance

Researcher and Writer

● Clients include Colors Magazine (Benetton), Quartz, Designboom, Shinola
● Identifying, researching, and pitching relevant editorial stories for print and online publication
● Conducting outreach and interviewing story subjects
● Writing and copyediting articles for print and online publication
● Transcribing interviews for source material; editing photo and video assets for web
● Coordinating with story subjects, press agencies, and editorial staff to deliver visual assets on time