January 2017 — Present
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Tech Support at Zebra Technologies
Responsible for Contact Center call flow management and logistic. Daily update of Call Center applications reports and metrics. Develop forecasting for the Contact Center in Puerto Rico and outsources, (Guatemala, Dominican Republic). Daily surveillance of Contact Center software, call traffic and attendance.
Founder and Chief Editor of BlackBerry Puerto Rico. A blog designed for BlackBerry users in Puerto Rico that gradually expand its horizons becoming the #1 BlackBerry user community of Spanish speakers including Latin America and Europe.