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Joshua Misla

Joshua Misla

Standardization Financial Coordinator

Windstream Communications

Curator of Great Content, Standardization Manager for Windstream


Windstream Communications

Standardization Financial Coordinator

Provide standardization of processes provided by Windstream to business owners. Exude excellence in promoting the brand in an ambassador capacity with customer service skills and marketing metrics. Provide an exceptional customer experience by strategically aligning the needs of the customers with the appropriate internal resources available. Educate and collaborate with business owners on regulations and policy practices while maintaining finical responsibility. Effective problem solving skills for repairing broken relationships and retaining clientele during escalated issues. Improve work environment metrics, quotas and moral. Created solutions for clients to build better product offerings.

Career medium 01
Career medium 03


401(k) Service Advisor

Manage relationships with current 401(k) clients. Maintain all plans within federal regulations through compliance testing. Walk clients through making amendments when feasible through a prototype system. Able to evaluate plans for Top Heavy, and Discriminatory testing and correct using Paychex approved methods. Able to file 5500 SF, Schedule H and I. Provide expertise in 401(k) product provided by Paychex to business owners and their employees. Provide a exceptional customer experience by strategically aligning the needs of the customer with the appropriate internal
Resources available. Educate and collaborate with business owners and their employees on regulations and policy practice.


TFHNY | The Father's House

Project Coordinator for Young Adult volunteer services

Proactively interpret detailed project ideas into initiatives while staying loyal to core values.
Interface collaboratively with department directors to develop desired big picture results.
Align projects with overall vision and culture of the Father*s House to provide consistency at all venues. Planned events by managing creative projects, designing advertisements and program schedules in an organized and timely manner. Network with outside sources for events while internally directing and connecting volunteers with appropriate resources.

Career medium 03
Career medium 05



Represent the brand in an ambassador capacity with customer service management skills.
Using different avenues of media to proactively provide a exceptional customer experience by strategically aligning the needs of the customer with the appropriate internal resources available.
Ensure top of the line customer relations and optimal up-to-date product knowledge. Corroborate as liaison for technical support and corporate or personal sales in order to enhance efficiency and effectiveness of services. Networking with clients and future users for optimal lasting connections to foster brand loyalty.


6 Month smiles

Dental Lab Technician

Built Solutions for complex dental deformities. Created applications for MD's to apply to patients to fix misaligned teeth.

Career medium 03


Graphic Specialist

Generated Leads for sales. Created the graphics using 3M materials and applied to Auto, RV, Home or outdoor third party products for customers graphic director, 3m tint shop/ apex, rochester. ny-2009
Quality service with personal, professional attention and one on one client dedication. Promote cost efficiency by presenting proposals and arrange service options. Innovative fresh approach to service delivery while maintaining sensitivity to budgetary cost constraints. Negotiate with suppliers to provide the maximum level of quality for minimal expense. Follow-up with clients to contribute to the overall customer satisfaction.


Gap Inc

Visual Branding Assistant

Created an environment which fostered a positive customer experience an brand recognition.
Provided versatile visual merchandising in store presentation to facilitate optimization for store traffic and sales. Consistently maintained a high sales record of 10% above weekly goals for four quarters.
Utilized interpersonal skills to meet or exceed the needs of the customers. Trained and reinforced staff on brand knowledge and precesses to meet corporate mandated objectives.

Career medium 04
Career medium 02

Guess? inc

Sales Coordinator/ Visual Branding

Achieved highest sales for store branch, as well as district for three quarters.
Executing the inventory initiatives for intake and flow of merchandise for prime sales.
Created a steady clientele and developed high end customized service for repeat customers.
Provided a heightened awareness of loss prevention policies to minimize pilferage.
Maintained a highest customer satisfaction rate in the district for three quarters.


James Cook University

internship, fine arts

Education medium 02

Roberts Wesleyan College

MSMK, Strategic Marketing

Masters of Science, the curriculum including strategic marketing, brand management, consumer behavior, advertising, messaging communications, planning, and assessment.


Roberts Wesleyan College

bachelors of science, Visual Arts

Bachelors or Arts from an accredited institution member or the National Association of Schools of Art and Design. On location education in several countries, including Australia and Japan.

Education medium 05