Standardization Financial Coordinator
August 2013 — Present
Provide standardization of processes provided by Windstream to business owners. Exude excellence in promoting the brand in an ambassador capacity with customer service skills and marketing metrics. Provide an exceptional customer experience by strategically aligning the needs of the customers with the appropriate internal resources available. Educate and collaborate with business owners on regulations and policy practices while maintaining finical responsibility. Effective problem solving skills for repairing broken relationships and retaining clientele during escalated issues. Improve work environment metrics, quotas and moral. Created solutions for clients to build better product offerings.